Dog Mate Large Pet Fountain – 6 Litre (385)

a. We would advise referring to the fault finding/maintenance instructions. Most reported failures relate to a build up of limescale / dirt in the pump and is easily rectified by dismantling and cleaning the pump bore and magnetic impeller also
b. Please see the pump cleaning video on our website

We recommend changing the water every 2-3 days, making sure to top up the water level in between.

We recommend that the pump is dismantled into its 4 separate parts and cleaned monthly as per the instruction leaflet. If you are in a hard water area, you may need to clean more frequently.

Our recommendation is that the filter cartridges are changed once a month.

We would advise leaving the pump turned off allowing your pet to become comfortable using the Pet Fountain. When you feel your pet is ready, turn the pump on.

Disassemble pump as per instruction leaflet. Leave parts to soak in a solution of 50% water and 50% vinegar for a few hours, then clean parts as per instructions.

On the pump there is a flow control valve with MIN/MAX. Turn this until the desired flow rate is achieved.

Turn the flow control valve on the pump to MIN setting.

The bowl, lid, base, ie all main components are made from polypropylene. This is a BPA free plastic

Yes the Part Number is 354, available on our website.

Yes the Part Number is 949 (UK) 948 (European) are available on our website.

If the solutions listed above didn’t fix your problem please get in touch via our Contact Us Page
or call 01932 700 001 so we can help out.