Privacy & Returns Policy

At Ani Mate, we have created this privacy statement in order to demonstrate our commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis; and website use information collected on an aggregate basis as you and others browse our website.

Personal Information

a. Credit Card Information
If you choose to purchase items through this website, you will need to provide personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Name on credit card
• Credit card billing address
• Business and home phone number

b. Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail, fax and telephone.

Website Use Information

Similar to other commercial websites, the Ani Mate website utilizes a standard technology called “cookies” (see explanation below) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website.

Use of Personal Information

At Ani Mate, we will use personal information for the purposes of administering our business activities, providing the
products and services requested by you and to process your payment only. Personally identifiable information or business information will not be shared with parties except as required by law.

Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Browsers are usually set to accept cookies, however, if you would prefer not to receive cookies, you may alter your
browser’s preferences to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet.Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a consumer (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

Accessing Your Information

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at customerservices@pet-mate.com.

Legally Compelled Disclosure of Information

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

Linked Websites

We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often addresses or links to other websites are provided solely as pointers for information on topics that may be useful to the users of our website.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have an address or link on our website, is subject to the rules and policies of that website. Please carefully read over those rules and policies before proceeding.

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Return and Refund Policy

At Ani Mate, we are committed to providing high quality products, competitive prices and the best possible service. However, should any product(s) purchased from Ani Mate be found to be faulty, damaged in transit, or differing from the description given on the Ani Mate website then we will be pleased to arrange to either replace or refund the product(s) at the discretion of the customer.

All returns must be notified to Ani Mate within 30 days of delivery of the product(s) by e-mail, letter, fax or telephone. Please quote the date you ordered the product(s), the order number, title of product(s) and the nature of the fault.

In the event of a customer purchasing an item from Ani Mate mistakenly and through no fault of Ani Mate, we will be pleased to replace or refund the item provided that the original item is returned to Ani Mate unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Ani Mate reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please e-mail us at customerservices@pet-mate.com or telephone us on (936) 760 4333.