Customer Service Enquiry

Most frequent queries may be sorted by reference to the troubleshooting guide at the end of the product instructions, which are available to download from Support > Products > Fitting & Operating Instructions. However in the unlikely event that your Pet Mate product develops a fault, we strongly recommend that you contact our Customer Service department. We may be able to help you correct the fault, which could save you the unnecessary time and inconvenience of returning the product.

Please complete the form below giving a full detailed description of the fault. One of our Customer Service Advisers will be able to determine the best solution and will contact you within 24 hours (between Monday to Thursday 9.00am – 5.30pm, Friday 9.00am – 5.00pm).